Privacy Policy

Privacy Policy

Last Updated: 12 June 2026

Vici Digital Limited (“Vici”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.

MWM Plan is a digital fitness and wellbeing product owned and operated by Vici Digital Limited.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the MWM Plan website, purchase products or services, participate in programmes, contact us, subscribe to marketing communications, or otherwise interact with us.

Please read this Privacy Policy carefully to understand how we handle your information.

1. Who We Are

MWM Plan is a digital product owned and operated by Vici Digital Limited.

Vici Marketing Limited
Email: support@mwmplan.com

2. Information We Collect

We may collect and process the following information.

Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Account information

  • Purchase history

  • Information submitted through contact forms

  • Customer support enquiries

  • Survey responses and feedback

  • Information provided during programme participation

We only collect and process such information where necessary to provide our services and where an appropriate lawful basis applies.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage information

  • Pages viewed

  • Time spent on pages

  • Referral sources

  • Cookie and tracking information

3. How We Use Your Information

We may use your personal information to:

  • Provide purchased products, programmes and services

  • Manage customer accounts

  • Process payments

  • Deliver programme content

  • Provide customer support

  • Monitor progress where relevant

  • Improve our products, programmes and services

  • Improve website functionality and user experience

  • Send service-related communications

  • Send marketing communications where permitted by law

  • Prevent fraud and protect our business

  • Comply with legal and regulatory obligations

4. Lawful Bases for Processing

We process personal information under one or more of the following lawful bases.

Contractual Necessity

Where processing is necessary to provide products, programmes or services that you have purchased or requested.

Legitimate Interests

To:

  • Operate and improve our business

  • Manage customer relationships

  • Respond to enquiries

  • Improve website performance

  • Protect our systems and services

  • Promote our products and services where permitted by law

Consent

Where you have given consent, including:

  • Marketing communications where required

  • Certain cookies and tracking technologies

  • Processing certain health-related information where applicable

You may withdraw consent at any time.

Legal Obligation

Where processing is necessary to comply with legal, accounting, tax or regulatory obligations.

5. Payment Processing

We use trusted third-party payment providers to process payments securely.

These providers may include:

  • Stripe

  • SamCart

We do not store or have access to your full payment card details.

Payment information is processed securely by our payment providers in accordance with their own privacy policies and security standards.

6. Marketing Communications

We may send communications relating to:

  • Programme updates

  • Customer support information

  • Product updates

  • New services and offers

  • Fitness and wellbeing content

  • Relevant information relating to products or services you have shown interest in

Where required by law, we will obtain your consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in communications or by contacting us directly.

Service-related communications necessary to provide purchased products or services may still be sent.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third-party providers where necessary to operate our business and deliver our services.

These may include:

  • Shopify

  • Stripe

  • ActiveCampaign

  • Meta Platforms (Facebook and Instagram)

  • Google

  • Analytics providers

  • Advertising providers

  • Professional advisers

  • Regulators and public authorities where required by law

All third-party providers are required to process information securely and in accordance with applicable data protection laws.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we assess whether appropriate protections are in place and implement suitable safeguards to ensure personal information remains protected in accordance with UK data protection laws.

These safeguards may include:

  • UK adequacy regulations

  • International Data Transfer Agreements (IDTAs)

  • Standard Contractual Clauses (SCCs)

  • Other approved transfer mechanisms

9. Data Security

We take appropriate technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Information may be retained longer where necessary to establish, exercise or defend legal claims.

11. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request restriction of processing

  • Object to certain processing activities

  • Request transfer of your information

  • Withdraw consent where processing relies on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

12. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Enhance user experience

  • Analyse website performance

  • Support marketing and advertising activities

  • Facilitate purchases and account functionality

For more information, please see our Cookie Policy.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content or security of third-party websites. Users should review the privacy policies of any external websites they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication unless otherwise stated.

15. Data Protection Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance at support@mwmplan.com.

We will acknowledge your complaint and investigate it in accordance with our internal data protection complaints procedure. We aim to respond within 30 days, although more complex matters may take longer. We will keep you informed of the progress of your complaint where appropriate.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Vici Digital Limited
Email: support@mwmplan.com