MOVE WITH MOLLY TERMS OF USE

These terms cover ‘one-off payment’, ‘subscriptions’, and ‘instalment packages’.

Our Website

By accessing the Move With Molly website (mwmplan.com) (the Website) and/or using the Service (defined below), the user must agree to be bound by these terms and conditions.

AGREEMENT

1.1. These terms and conditions (the “Terms”) are the terms on which the Website and the Service may be made available to you from time to time. By accessing the Website and/or using the Service, you agree to be bound by these Terms. If you do not agree to any of these Terms, please do not use the Website or the Service.

1.2. You should keep a copy of these Terms for your future reference. We will not file a copy of these Terms in respect of our agreement with you.

1.3. These Terms are only available in the English language.

1.4. To subscribe to the Service, you must be aged 18 years or older.

GENERAL INFORMATION ABOUT US

2.1. The Service is provided by Vici Digital Limited, a company registered in England and Wales under registration number 11864539. Our registered address is 281 Roman Road, Mountnessing, Essex, CM15 0UH (“we”/“us”/“our”).

2.2. If you have any feedback, questions, complaints, or comments about this Website or the Service, or any requests for technical support regarding your use of the Website and/or the Service, please email us at support@mwmplan.com.

THE SERVICE

3.1. We provide access to the Service, including content, features, and materials, on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted, secure, or error-free, nor do we warrant that any defects will be corrected.

3.2. While we strive to provide accurate and reliable information, we are not liable for any inaccuracies, errors, or omissions in the content made available through the Service. All content, including health, fitness, and nutritional advice, is for general informational purposes only. You acknowledge that individual results may vary and agree not to hold us liable for any lack of desired outcomes from using the Service.

3.3. To the fullest extent permitted by law, we expressly disclaim any liability for:

• Data Loss: Any loss or corruption of data resulting from your use of the Service, including but not limited to information stored on your account or device.

• Unauthorised Access: Any unauthorised access to your account due to security breaches on your device or as a result of your failure to keep your login credentials secure.

• Device Issues: Any malfunction or compatibility issues on your device resulting from accessing the Service or related content, including viruses, trojans, or other harmful code.

3.4. User Responsibility: You are solely responsible for ensuring your device meets the minimum system requirements needed to access and enjoy the Service. We are not liable for any issues caused by device incompatibility or inadequate security protections on your part, and we recommend you install appropriate virus protection and security software.

3.5. Nothing in this section shall limit or exclude our liability for any matter where it is unlawful for us to limit or exclude our liability or where such limitation would infringe your statutory rights.

3.6. Limitation of Liability: To the fullest extent permitted by law, Vici Digital Ltd shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to, loss of profits, revenue, data, or business opportunities, arising out of or in connection with the use or inability to use the Service, even if we have been advised of the possibility of such damages.

3.7. Cap on Liability: Where liability cannot be excluded, our total liability to you, whether arising in contract, tort (including negligence), or otherwise, shall be limited to the amount you have paid to us for the Service over the 12 months preceding the date the claim arose. This limitation does not exclude liability for fraud, personal injury, or other areas where exclusion would be unlawful.

Customer Use

4.1. You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

4.2. Our website is intended for use by adults, defined as those aged 18 or over who have sufficient capacity to enter into a binding agreement.

Account Integrity

5.1. As part of the registration process, you will need to create an account, including a username and password. It is your responsibility to ensure that the information you provide is accurate and not misleading. You cannot create an account or username and password using the names and information of another person, or using words that are trademarks or the property of another party, or vulgar, obscene, or in any other way inappropriate.

5.2. You are responsible for maintaining your own username and password via our website. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

5.3. You are responsible for your customer account and any actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

Product & Service Pricing

6.1. We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any overpayment made by you (as applicable).

6.2. We reserve the right to alter all product and service pricing without notice.

6.3. We offer an NHS and Student discount, which applies to the first payment only. This discount will be deducted from the initial payment at the time of purchase. Any subsequent payments for subscriptions or instalment plans will be charged at the standard rate without any further discounts applied.

Your Order

7.1. When you place an order, it constitutes an offer made to us to purchase a product or service.

7.2. We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified, or where fraud is suspected.

7.3. If we are unable to reasonably ascertain these details or resolve these issues, a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered, nor will a refund be made to any third-party card or account.

Charges and Payments

8.1. After satisfactory payment of any fees and confirmation of an active account, you will have access to the website content, and the products and services provided by the website for your access period.

8.2. If you choose a subscription, the first payment will be charged to your payment card or debited from your bank account at the time of purchase, using the account details you provided. Subsequent charges will be debited on the same billing date as the initial payment, according to the agreed subscription schedule. Your subscription will continue until you cancel it in accordance with Section 9, or we cancel it in accordance with Section 11. If you do not cancel, the subscription will automatically renew at the agreed time period.

8.3. If you choose a one-off payment option, the payment will be charged to your payment card or debited from your bank account at the time of purchase, using the account details you provided, and you will have access for the displayed amount of time unless we restrict your access in accordance with Section 11 below.

8.4. If you choose the instalment plan, the first payment will be charged to your payment card or debited from your bank account at the time of purchase, using the account details you provided. The subsequent 2 x monthly charges will be debited on the same billing date as the initial payment, and you will have access for the displayed amount of time unless we restrict your access in accordance with Section 11 below.

8.5. If you choose the 12-month instalment plan, the first payment will be charged to your payment card or debited from your bank account at the time of purchase, using the account details you provided. This plan requires 12 consecutive monthly payments. Each monthly payment will be debited on the same date each month from the initial billing date. You are committing to the full 12 payments, and early cancellation is not permitted during this period. After the 12-month period, the subscription will automatically renew unless cancelled, as per Section 9.

Cancellation Rights, Defects and Refunds

9.1. Where your access grants you immediate access to any downloadable, electronic, or “softcopy” goods or other electronic services of immediate value, by completing the purchase, you acknowledge and agree to waive your right to a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9.2. In the case of a defective service, we reserve the right to offer an additional free period of service or issue a partial or full refund at our sole discretion.

9.3. Where a refund is offered and accepted by you, it will be made within seven working days of receiving your acceptance of the refund.

9.4. Once a refund is issued, your access will be terminated. Any content or data in your account will be deleted.

9.5. Where a term of 3 or 12 months instalments is chosen, cancellation is not permitted until the end of the 3-month or 12-month period and we will not issue you a refund or cancel any other pending payments within this time.

9.6. When selecting a subscription, you can cancel anytime after your agreed period by emailing us at support@mwmplan.com or contacting us via live chat. If you wish to cancel your subscription with us, you must give us notice to cancel at least 3 days before your next payment is due to be collected.

Content Submission

10.1. Where we allow content submission to the website by users, the views expressed by any user on the website are their own and not those of Move With Molly.

10.2. As a user, you agree not to do any of the following:

• Abuse, harass, threaten, stalk, defame, or in any way seek to violate the rights of another user or third party.

• Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libellous, profane, defamatory, racist, or in any other way inappropriate or objectionable.

• Use or harvest data provided by other users in a way that they would object to.

• Contact other users in ways they may find inappropriate.

• Encourage illegal activity or activity that violates the rights of other users or third parties, whether individuals or organisations.

• Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.

• Pose as another user, third party, or organisation or one of our employees for the purposes of obtaining user or third-party information.

• Transmit or transfer any viruses, trojans, worms, or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy, or in any other way impair any computer hardware or software or any other equipment.

• Attempt to gain access to our servers or other equipment in order to disrupt, impair, overload, or otherwise hinder or compromise the safety, security, or privacy of any of the services provided by or relied upon by us and other users.

• Reframe, repurpose the website or any content on it, or remove or obscure any notices or advertising provided by us on the website.

• Load or provide access to content on the website or link to other content from the website, which infringes the trademark, patent, trade secret, or any other proprietary right of a third party or infringes any intellectual property law.

• Make commercial posts or comment spam or attempt to disguise such spam as content.

• Send junk or spam email or emails or posts promoting pyramid schemes, chain letters, or any other activity that invites users and others to participate in wasting their time and/or money.

• Use any robot, spider, scraper, or other technical means to access the website or content on the website.

10.3. If you breach these Terms and Conditions by sending any unsolicited bulk email (spam) or any other bulk communications to users, your actions will cause harm to us and our website. Such harm is difficult to quantify, and as such, you agree to pay us the sum of £50 for each and every individual email or other communication sent to a user or third party.

10.4. The above list is not intended to be exhaustive.

Suspensions or Termination

11.1. We reserve the right to remove (with or without notice) content and suspend or terminate (with or without notice) the account of any user who, in our sole judgement, is in breach of these Terms and Conditions.

11.2. If a customer account is suspended, the length of the suspension period and any reactivation will be at our sole discretion.

11.3. On termination, any content or data in your account will be deleted.

Access

12.1. We take all reasonable steps to ensure the website is available and functioning fully at all times. However, we do not accept any responsibility for “downtime” or poor performance of our file servers, or where the website or any associated service is unavailable for any reason, whether within or outside our direct control.

Disclaimer

13.1. All health, fitness, mindset, and nutritional information provided through Move With Molly is for general educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. We strongly recommend that you consult with a doctor or other qualified healthcare provider before beginning this programme, particularly if you have any medical condition or concern that may affect your ability to participate safely.

13.2. By using Move With Molly, you acknowledge and agree that you are solely responsible for your health and well-being while following any guidance, exercises, or recommendations provided by us. You understand that all participation is at your own risk, even if instructions are followed as provided.

13.3. We do not guarantee any specific outcomes or results from using our fitness, mindset, and nutrition content, as individual results vary. While we strive to ensure content accuracy and relevance, we make no warranty that the content will achieve any particular fitness, health, or personal goal. You acknowledge that all results depend on individual circumstances and factors beyond our control.

13.4. If, at any time while using Move With Molly, you experience faintness, dizziness, pain, shortness of breath, or any other health concern, you should stop immediately and consult a healthcare professional. In case of a medical emergency, contact emergency services directly.

13.5. Your use of Move With Molly’s content and programme is at your own risk. We disclaim all liability for any physical or psychological outcomes associated with your participation.

Customer Complaints

14.1. We endeavour to respond to all customer complaints or queries within five working days. Please send these complaints to support@mwmplan.com.

Privacy

15.1. We take your privacy seriously. We are registered under and comply with the General Data Protection Regulation (GDPR). For further details, please see our Privacy Policy.

15.2. Personal Data Protection: We are committed to protecting your personal data and handling it in compliance with GDPR. All personal data collected through the Website will be processed and stored securely. Our privacy practices, including how we collect, use, and protect your data, are outlined in our Privacy Policy.

15.3. Consent to Communications: By creating an account, you consent to receiving communications necessary for the operation of the Service. You may also opt into receiving marketing communications, which you can unsubscribe from at any time via your account settings or by contacting us directly.

Events Outside Our Control

16.1. We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of God, war, civil disorder, or industrial dispute.

Licence

17.1. We grant you a licence to access the content, information, and services contained within our website for consumer use only.

17.2. This licence allows you to download and cache (using your browser) individual pages from our website.

17.3. This licence does not allow you to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

17.4. Our website design, layout, content, or text cannot be copied, edited, or otherwise manipulated without our express prior written permission.

17.5. Our website cannot be placed within the frame-set of another website.

17.6. Third parties are not allowed to “deep link” to pages within our website without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text, should not be misleading, false, derogatory, or in any other way offensive. This restriction does not apply to affiliate partners who are granted specific permission by us to link directly to product or service pages to increase affiliate sales.

Copyright

18.1. All content, databases, graphics, buttons, icons, logos, layouts, and look & feel are the copyright of Move With Molly and its subcontractors, unless expressly acknowledged as otherwise or provided by a user as part of content submission.

18.2. The data mining, extraction, or utilisation of product information from our website is not permitted without our express prior written permission.

Severability

19.1. The paragraphs, sub-paragraphs, and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or paragraphs, sub-paragraphs, or clauses be found invalid, it shall not affect the remaining paragraphs, sub-paragraphs, and clauses.

Waiver

20.1. Failure by us to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

The Consumer Rights Act 2015

21.1. These Terms & Conditions are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.

Your Statutory Rights

22.1. Where acting as a consumer, your statutory rights are unaffected.

Entire Terms & Conditions

23.1. These Terms & Conditions set out the entire agreement and understanding between you and us. We reserve the right to change these Terms & Conditions at any time without giving notice.

23.2. Changes to Terms: We may amend these Terms from time to time to reflect operational, legal, or regulatory changes. If we make significant changes, we will notify users via email. By continuing to use the Website or Service after any updates, you accept and agree to be bound by the revised Terms.

Jurisdiction

24.1. These Terms & Conditions shall be interpreted, construed, and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

24.2. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of England and Wales. By using the Website or Service, you agree that any dispute or claim arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, regardless of where you access the Website or Service from.

Our Contact Details

Our contact details are as follows:

Vici Digital Ltd, c/o 281 Roman Road, Mountnessing, Essex, CM15 0UH

Email: support@mwmplan.com